The subscription-based service sends semi-customized supportive texts based on what users input about their experiences when signing up and without initiation.
Reducing healthcare worker burnout
The company’s FAQ says the service, developed by a worldwide team of care experts, is designed to complement other mental health services, like counseling or therapy.
In addition to receiving support texts, healthcare workers can also choose to invite two supporters, and Help Text will send “gentle reminders” about how they can provide support — like running errands, making meals or doing tasks at home.
Help Text contributor Janae Sharp, founder of the non-profit Sharp Index dedicated to reducing physician suicide and burnout, says that there is power in the interplay of social media, media and marketing to destigmatize mental health concerns.
“The problem of physician suicide and the problem of physician burnout, it’s complicated,” so Sharp Index works with many partners to build mental health support solutions with physicians, she told Healthcare IT News.
Sharp, who has a background in healthcare IT, spoke candidly about her personal loss of a physician spouse to suicide and finding few support resources. She developed Sharp Index to be a resource to support the healthcare industry’s mental health challenges.
Addressing healthcare worker mental health
Text-based communications are regarded as enhancing patient experiences and have become routine for countless providers and patients since it became clear that individuals want texts and that healthcare organizations could improve outcomes.
While clinical texting has a downside in that it can create operational challenges and trigger alert fatigue, burnout is at an all-time high and providers are using an array of digital health tools to improve employee wellness.
Andrea Fox is senior editor of Healthcare IT News.
Email: [email protected]
Healthcare IT News is a HIMSS publication.
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